FAQs

FAQ

1. Are you a manufacturer or a trading company?

We are an integrated manufacturer and trader. We operate our own factory and production lines, ensuring strict control over product quality and cost. This unique structure allows us to combine the advantages of manufacturing with the flexibility of trading.

2. Do you support OEM customization?

Yes, we fully support both OEM and ODM services. We can manufacture products according to your specifications, including applying your logo, working from your designs, or developing solutions for your specific needs.

3.Can you provide a product catalog?

Certainly. Please provide your email address, and we will promptly send you our latest product catalog in PDF format.

4.. What are your mass production and delivery times?

Production Lead Time: Typically 7 - 60 working days after receipt of the deposit, depending on the order complexity and quantity.
Delivery Time: After production, shipping takes an additional 15 - 90 days, depending on the destination and chosen mode of transport (sea or air freight).

5. What is your after-sales service policy?

Warranty Period: All our products come with a standard 12-month warranty from the date of arrival at the destination port. During this period, we provide free replacement for any components that fail due to manufacturing defects.
Service Scope: We provide comprehensive after-sales support, including technical consultation, installation guidance, and operational assistance.